Mercer Glass Fabric Pendant Light

About Transportation

1. Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?

We offer free shipping to most countries including most countries. Delivery time = Process time ( order preparation )+ Shipping time.

Shipping Methods:

(1) Free Shipping:

• Carrier: DPD/EMS

• Cost: Free

• Process Time: 1-2weeks

• Shipping Time:

2 Weeks: Most European countries; Other remote countries would require more time. - DPD: Most normal size and weight products.

2-4 Weeks: Most European countries; Other remote countries would require more time. - EMS: Big size but light products.

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

(2) Fast Shipping: only available to Norway, Iceland and Cypru, Puerto Rico, Alaska, and Hawaii.

Carrier: UPS/DHL Express

Cost: €100 per piece

Process Time: 1-2 weeks

Shipping Time: 5-7 days

Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
• We ship for free to most countries (except Iceland). Due to current sad events we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest shipping information.

About Returns & Refunds

1. Can I cancel my order?

Yes, you can cancel your order free of charge within 24 hours. Please email us at [email protected] your order number and invoice, we will confirm and get back to you within 24 hours.

2. What if I receive a damaged product?

In case you have received a damaged item, please email us at [email protected] within 48 hours of delivery and attach clear pictures of the damage. We will give you a perfect solution as soon as possible.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected].

>> Please see our Return & Refund Policy for more details.

About Product

1. Furniture products

Please note: Due to the custom production of large furniture, your order is expected to be delivered within 6-8 weeks. Small furniture orders will be delivered within 2-4 weeks. Thank you for your patience, we will do our best to provide you with a high-quality service experience! If you have any questions, please contact us: [email protected]

2. Does the product have a warranty period?

Furniture products have a 60-day limited warranty, please contact us with more questions.

3. Is assembly required for furniture piece?

Yes, assembly is required for furniture piece. It comes with detailed instructions and all the necessary tools.

4. Can I customize the color or design of the product?

Yes, we offer customization options for certain furniture pieces. Please inquire with our sales team at [email protected] for more information.